QUESTIONS

Where is B2B Wholesale LLC based?

We're registered at Broadway STE 314C # 15785, Boulder CO 80302. Company number 15891179.

How long has the agency been operating?

The studio has been delivering work since 2019; the Ltd was formally incorporated in 2024.

Do you work with international clients?

Yes — about 40% of our work is outside the UK across the EU, US and Middle East.

What industries do you specialise in?

SaaS, e-commerce, hospitality, fintech and creator-led brands. We avoid gambling and adult work.

How big is the team?

We're 99+ across design, engineering, content, motion and strategy, with a core of full-time leads.

What services do you offer?

Brand identity, web design & development, UI/UX, digital marketing, SEO and Webflow builds.

Do you build on Webflow or custom stacks?

Both — we recommend Webflow for content-driven sites and custom (Next.js / TanStack) for product UIs.

Can you handle hosting and DNS?

Yes, we manage hosting, DNS, SSL and analytics setup on every project.

Do you offer copywriting?

Yes — strategy-led copy is included in Professional and Enterprise tiers.

Can you redesign an existing brand?

Absolutely. Most of our identity work is refresh rather than rebuild.

What do projects typically cost?

Most engagements land between £1,500 and £30,000 depending on scope. See our Packages page.

Do you offer payment plans?

Yes — 50/50 by default, with monthly retainers for ongoing work.

Are revisions included?

Yes — 1 round on Basic, 3 on Professional and unlimited on Enterprise.

Is VAT included?

Quotes are exclusive of VAT and shown net. UK clients are billed with VAT.

What's your response time?

Within 24 hours on Basic, same business day on Professional, 24/7 on Enterprise.

Do you provide ongoing maintenance?

Yes — monthly retainers covering updates, monitoring, content edits and performance reports.

How do I escalate an urgent issue?

Email priority@captain804.online and tag URGENT. Enterprise clients get a Slack channel.